Borrowing Policy

Library Card

A library card is free to anyone who lives, works, owns property, attends school, or is retired from
employment in Nashua. Spouses and minor children of Nashua employees (or retired employees) and
property owners are also eligible for free cards. Library cards are renewed every three years.

Residents of Nashua must present one of the following:

• Photo ID showing their name and residential address (usually a driver’s license) or
• Photo ID showing their name (but wrong address or no address) plus one alternate form of ID
  showing their name and residential address (checkbook, rent receipt, car registration, phone
  bill, mail delivered by the post office, etc.) or
• Two alternate forms of ID showing their name and residential address (checkbook, rent receipt,
  car registration, phone bill, mail delivered by the post office, etc.).

Employees in Nashua must present a photo ID (or two alternate forms of ID) along with business cards,
paycheck stubs, or letters from the employer which show their name and workplace. (Those retired
from employment must bring in a letter from the past employer.)

Property owners in Nashua must present a photo ID (or two alternate forms of ID) and tax bills showing
their name and property address.

Students (adult) enrolled in Nashua must present either a school photo ID, or a non-school photo ID plus
a tuition bill or letter from the teacher/headmaster/administration.

Those who reside in shelters or temporary housing in Nashua may obtain cards. They must present
documentation from the housing facility which indicates they reside at the temporary housing. These
cards are renewed annually.

Spouses/children of Nashua employees (or retired employees) and property owners must be present
with the taxpayer to whom they are related (and spouses must present ID).
Those who do not qualify for any of the above may purchase non-resident library cards for an annual fee
of $60. They must present a photo ID (or two alternative forms of ID) showing their name and address.

Children: Ages 5-11 must be accompanied by a parent or legal guardian in order to obtain a card. The
parent/legal guardian must sign for the child and assume financial responsibility for materials borrowed
on the card. The parents/guardians must present ID (as above).

Teens: Ages 12-17 assume financial responsibility for materials borrowed on their cards. They must
present either a photo ID, class schedule, paystub/bill/mail.

Computer cards: Those who do not qualify for a free library card and wish to have computer access
without borrowing materials may obtain a computer card. Proof of residency is not required, but a
photo ID (or two alternate pieces of ID) is required of adults. See above (teens) for ID required of teens.
A computer card may be upgraded to a regular borrower card when the customer meets the
requirements and proper ID (per above) is presented.

Borrowing

Responsibilities

Cardholders must use their own library card to borrow material and are responsible for all material
borrowed on their cards. The only exception is customers under the age of 12, for whom a parent or
legal guardian is responsible. Cardholders may give permission for others to pick up their reserved
material and museum passes. Replacement fees for lost or damaged material are the responsibility of
the cardholder or parent/legal guardian.

Loan periods

Books, Audiobooks, Music CDs, Movies, Magazines and Videogames
3-week loan | 2 renewals
Books by Mail
4-week loan | 2 renewals

Digital Materials

Loan periods vary and are indicated in the app

Payments and borrowing privileges

Fees may be paid in person by cash or personal check or online using a credit or debit card. Online
payments may be subject to a convenience fee to be paid by the customer.
Customers with an outstanding balance of $60 or more will not be able to borrow materials until they
make payments to reduce the balance to under $60.

Refunds

Once a customer has paid the replacement fee for a lost or damaged item no refunds will be issued.