The following instructions are to be done locally on the computer/laptop you are using at home and NOT through Splashtop or on your work computer in the office

1. In a web browser go to Download Cisco Jabber (webex.com)
2. Click “Download for Windows”
   
3. When the installer is down downloading run it
4. The installer will open and compute space requirements. Once that process is done you will be presented with the following screen
   
   Hit “Accept and Install”
5. You might get a prompt from Windows asking if you want to allow the app to make changes. Select “Yes”
6. Wait for the application to finish installing.

When the application is finished installing open it and then follow the instructions linked below to sign in.

How to login to Jabber

If you have any questions or issues please reach out to IT at (603) 589-4632 or Helpdesk@nashualibrary.org

1. Click on your user picture in the top left corner
   
2. Click Settings
   
3. Click Problem Reporting
   
4. Click Send Problem Report
   
5. You can select any of the items displayed. They all send the same logs.
6. 
7. 
8. You will be asked to email the logs. The to field might already be populated with jabberfeedback@cisco.com depending on the device you are sending it from. If that is the case replace it with amatine@customonline.com and CC IT@nashualibrary.org. Please note that IT@nashualibrary.org will not receive the ZIP files as they are blocked by the City, but it will serve as a notification that a log was sent.

 

Jabber Computer App Download
Note: Only if you are going to be using Jabber PC.

1. Enter your computer username with @nashuanh.gov and hit continue
   example: smithj@nashuanh.gov
   
2. Enter your computer/email password
   
3. If you get the following error click Update
   
4. Enter your Computer username DO NOT enter @nashuanh.gov and enter your email/computer password, then hit Apply
   

Troubleshooting

Common Issues

• One of the most common issues is the error that your credentials are invalid after a period of time. There is currently no resolution to this outside of resetting the app. City IT and Custom have been made away and they are actively troubleshooting the issues.
• Not being able to sign in at all at some points. Again this is a commonly occurring issue and City IT and Custom have been made aware of it.

Reset Jabber

NOTE: Resetting the app will cause you to lose your call history within the app only.

1. Click on your username in the top left corner
   
2. Click Sign Out
   
3. Click Reset Jabber
   
4. Click Reset
   
5. After you reset the app you have to sign in again.

1. In the Business app click on gear icon
   
2. In the settings menu select “Best fit to local computer” under the resolution setting and click “OK”
   

When you connect to your computer it should use the resolution of your home computer.

1. Install Business App

1. Navigate to https://www.splashtop.com/app.

 

3. Log in with your email and password. You should now be able to connect to your computer on your list.

Other Useful Links

How to use remote print

Transfer Files

Enable Blank Screen (Turns off monitor at the Library so people can’t see what you are doing)

How to Share Desktop (For Remote Support)