How to login to Jabber

Jabber Computer App Download
Note: Only if you are going to be using Jabber PC.
  1. Enter your computer username with @nashuanh.gov and hit continue
    example: smithj@nashuanh.gov
  2. Enter your computer/email password
  3. If you get the following error click Update
  4. Enter your Computer username DO NOT enter @nashuanh.gov and enter your email/computer password, then hit Apply

Troubleshooting

Common Issues

  • One of the most common issues is the error that your credentials are invalid after a period of time. There is currently no resolution to this outside of resetting the app. City IT and Custom have been made away and they are actively troubleshooting the issues.
  • Not being able to sign in at all at some points. Again this is a commonly occurring issue and City IT and Custom have been made aware of it.

Reset Jabber

NOTE: Resetting the app will cause you to lose your call history within the app only.

  1. Click on your username in the top left corner
  2. Click Sign Out
  3. Click Reset Jabber
  4. Click Reset
  5. After you reset the app you have to sign in again.